People can't see you when you're speaking on the phone,but they can hear you.So,the way you speak is especially important.In fact,researchers have calculated that 80% of communication over the phone is through your tone of voice,and only 20% is from the words you use.Here are out top tips on how to speak over the phone.
Facial Expressions
Your facial expression can influence your voice.For example,if you smile,your voice will sound warm and friendly,just the opposite,if you have an angry look on your face,it can make you sound unpleasant.
Volume
If you speak too loudly,you could sound angry.And if you speak too softly,it'll be difficult to hear you.So,speak loudly enough to be heard clearly,but not so loud that you're shouting.
Pace
The pace of your voice is how quickly you speak.And this can show how you feel.For example,an angry person might speak faster than njye.aimal.Or a downhearted person might speak very slowly.Try speaking a little more slowly than normal.This will make you sound confident,and it'll make it easier for the other person to understand you.
Gestures
Gesturing can influence the tone of your voice.When you gesture,you bring more air into the lungs,which can make your voice sound warmer.Gestures are also useful to help you stress the right words or even find the words you need.The best thing about gesturing during a phone call is that no one can see what you're doing,so you can gesture as wildly as you like!
Movement
If you're feeling nervous,stand up and move around.It will reduce the nervousness in your body and help your voice to sound more confident.
Pauses(停頓)
Using pauses every now and then can help you to slow down.This will make you sound more confident and in control.Also,if you pause after giving some new information,it'll give the other person time to understand it.At the same time,listen to how the other person uses pauses.They could tell you something about the speaker's feeling.For example,when a speaker is really angry,he might uses pauses and says, "I...am...so...angry."
(1)How much of telephone communication is from the words you use? AA
A.20%
B.40%
C.60%
D.80%
(2)What can people do to reduce their nervousness on the phone? BB
A.Gesture wildly.
B.Move around.
C.Raise their voices.
D.Make facial expressions.
(3)How can pauses help people talk on the phone? DD
A.The speaker can show he is friendly.
B.The speaker can tell more information.
C.The listener will feel confident and in control.
D.The listener will have time to understand the words.
(4)What is the passage mainly about? DD
A.How to improve communication online.
B.Reasons of making gestures while talking.
C.How to make a good speech over the phone.
D.Different good ways of talking on the phone.
(5)What is the writer's opinion about telephone talk? AA
A.Your voice on the phone will show what you're feeling.
B.Using too many pauses while talking will annoy others.
C.Speaking loudly makes it easier for others to understand you.
D.The words you use are more important than the way you speak.
【答案】A;B;D;D;A
【解答】
【點評】
聲明:本試題解析著作權(quán)屬菁優(yōu)網(wǎng)所有,未經(jīng)書面同意,不得復(fù)制發(fā)布。
發(fā)布:2024/5/27 14:0:0組卷:26引用:2難度:0.4
相似題
-
1.How do you feel about nature?After spending hours indoors,do you feel better when you visit your local park?I believe the answer must be "YES".
Most people think that nature is good for our bodies and brains.However,humans are spending more time inside and less time outside.For example,the number of visitors to Canada s national parks is getting smaller every year.And in countries such as the USA,only 10% of teenagers spend time outside every day.Many doctors feel that this is a problem in the twenty-first century.
Therefore,some doctors are studying the connection between nature and health:one example is the work of Dr.Matilda in Sweden.The doctor gave people a math test.During the test,their heart rates(心率) were fast.After the test,one group of people sat in a 3 D- virtual-reality(虛擬現(xiàn)實) room for fifteen minutes with pictures and sounds of nature.Their heart rates were slower than people's in the other group.The virtual touch with nature helped them feel more relaxed.The natural world allows our brains to rest and slow down,and can leave us feeling happier and less stressed.Another example from Canada also shows nature is good for health.In Toronto,researchers studied 31,000 people living in the city.In general,they found that healthier people lived near parks.
Because of studies like these,some countries and cities want people to enjoy nature in their everyday life.In Dubai,people plan to build a new shopping mall with a large garden,so shoppers can relax outside with trees,plants and water.And South Korea has new forests near its cities and around 13 million people visit these forests every year.Getting close to nature has been thought to be necessary for brain development in children.In Switzerland, "forest schools" are popular.School children study their subjects in the forests and exercise a lot outside.So after building cities for so long,perhaps it's now time to start rebuilding nature.
In a word,nature holds a special kind of energy:it is clean,wild and spirit- renewing.jye.ai makes us grow stronger.
(1)What is the purpose of Paragraph 2?
A.To raise the problem of people's lifestyle.
B.To offer some advice for people's lives.
C.To share people's ideas about nature.
D.To show people's lives in different countries.
(2)What do the results of the studies in Paragraph 3 mainly show?
A.More healthier Canadians live close to parks.
B.The math test is difficult and makes people nervous.
C.Nature can relax people and influence them positively.
D.People's heart rates increase in a 3 D virtual-reality room.
(3)To help people enjoy nature,countries do the following except
A.rebuilding nature near cities
B.having classes and doing sports in nature
C.planning a green area for shoppers
D.starting a brain development programme
(4)Which of the following sentences can be best put in the blank
A.So why not run away from the cities?
B.So nature is our best choice,isn't it?
C.So why not let nature be part of our daily life?
D.So nature is more important than cities,isn't it?發(fā)布:2025/1/5 10:0:6組卷:4引用:1難度:0.1 -
2.It's good to share,right?Growing up as kids we are told to share our toys and not be selfish.We also live in an age where discussing our feelings is encouraged.But when does it all become too much?With new fashion trending all the time,such as dance challenges and wearing a pillow as a dress,the question is:when can sharing become oversharing on social media?
What is oversharing?The term has become related to social media,but it doesn't only belong to this platform.Imagine you head to a party and you meet someone.Within five minutes they have told details about their personal life.While some of us may try to escape these people,according to marriage therapist Carolyn Cole,this form of oversharing could come from a strong desire to connect with someone.But how does this translate to social media?
Dr.Christopher Hand,a lecturer in internet psychology,says the more details people share,the less sympathy" we express when things go wrong.This could be due to a belief that we attract our own negative experiences the more we share them.It seems that sadfishing,the idea of searching for sympathy by oversharing,is generally considered as negative rather than the cry for help it could actually be.
However,Dr.Hand's research also seems to suggest that the more we post on a platform,the more socially attractive we become- if the posts are positive.Even back in 2015,Gwendolyn Seidman PhD,said that we should avoid complaining and being negative online.We should also control clear of showing off or bragging",as it's now known--especially about our love lives.It makes sense- if your date is going "that well",would you really have time to share a photo with text?
So,how can you know if you are oversharing?Well,why not ask your friends in real life.They would probably be more than happy to tell you if your posts about your breakfast or your gripes about your lack of money really are too much.
(1)The phrases "dance challenges" and "wearing a pillow as a dress" in paragraph 1 are used to prove
A.a(chǎn) dislike of oversharing
B.a(chǎn)n enthusiastic interest in oversharing
C.social media becoming free
D.oversharing being forbidden
(2)According to Carolyn Cole,why do people overshare?
A.Need to connect with people.
B.Curiosity to know others.
C.Desire to help others.
D.Ambition to succeed.
(3)What can be inferred about oversharing from paragraph 3?
A.Sadfishing is generally considered as positive.
B.We might be in danger when bad things happen.
C.People don't feel sorry as much when things are wrong.
D.Become more socially attractive no matter what happens.
(4)What is Gwendolyn Seidman's attitude towards showing off?
A.Negative.
B.Neutral.
C.Positive.
D.Indifferent.發(fā)布:2025/1/5 10:0:6組卷:1引用:1難度:0.2 -
3.We like to believe that before we make a decision,most of the time,we take time to consider all the facts carefully.However,experts believe that only 5% of our decisions are based on a rational thought process.So,what influences our decision- making process?
We often leave decision-making to our instincts".Scientists have found out that if we had the choice,we like to avoid pain rather than get somethjye.aig.In fact,we're twice as happy when we try to avoid a bad situation than when we experience a good one.This is why when companies send ads,they use phrases like "How to avoid ...","Don't miss out!",etc.
There are also physical reasons that affect our decision- making.Psychologist John Bargh carried on an experiment where people were asked what they thought of a fictional person,while holding a cold or a hot cup of coffee.Those holding the hot cup believed the person to be warmer and more sociable than those holding the cold cup.So,when temperatures rise,the more likely we are to believe in strangers.
Stress is another thing which affects our decisions.Different situations are more or less stressful for different people.Researchers have found,though,that women are more conservative about decisions when stressed,while men are to make riskier choices.
It may come as a surprise but every day from the minute we get up,we have to make countless decisions,like what to wear,what coffee to have and so on.Each choice makes our brain a little bit more tired,and this affects our decision- making.That's why important people,like presidents wearing the same three suits all the time,want to limit the small choices and spend more brain power on the bigger ones.
(1)Which of the following shows the structure of the passage?
A.B.
C.
D.
(2)What is the main idea of the last paragraph?
A.Every day we have to make lots of big decisions.
B.People sometimes judge a person by what he wears.
C.What people wear influences their decision making.
D.Making fewer decisions helps to save brain power.
(3)What can we learn from the passage?
A.We make most of the decisions after our careful thinking.
B.People are likely to be happier to avoid something bad.
C.As the temperature is low,we are likely to believe others.
D.People usually have risky decisions under heavy pressure.
(4)The purpose of the passage is to
A.tell us what influences decision making
B.a(chǎn)dvise people to make rational decisions
C.warn people not to make risky decisions
D.show disadvantages of rational decisions發(fā)布:2025/1/5 10:0:6組卷:11引用:2難度:0.2
相關(guān)試卷